1kgame Privacy Policy

1. About This Privacy Policy

This Privacy Policy ("Policy") is issued by 1kgame ("1kgame", "we", "us", "our") and applies to all personal data collected through the 1kgame website at 1kgame.app, the 1kgame mobile application, and any other services or platforms operated by 1kgame (collectively, the "Platform"). This Policy forms part of our overall Agreement with you and should be read alongside our Terms & Conditions.

We are committed to protecting the privacy and personal data of all 1kgame users — whether you are a registered player in Karachi, Lahore, Islamabad, Rawalpindi, or anywhere else across Pakistan. This Policy explains in plain terms what personal data we collect, why we collect it, how we keep it secure, and what choices and rights you have in relation to your information.

By registering for a 1kgame account, depositing funds, or otherwise using the Platform, you acknowledge that you have read, understood, and agreed to the data practices described in this Policy. If you do not agree with any aspect of this Policy, you should not use the 1kgame Platform.

2. Personal Data We Collect

1kgame collects personal data in three primary ways: information you provide directly, information we collect automatically as you use the Platform, and information we receive from third parties such as payment providers. The categories of personal data we collect include:

2.1 Information You Provide to Us

• Registration Data: Full name, date of birth, Pakistani mobile number, chosen username, and password (stored in hashed form — never as plaintext).
• KYC / Identity Verification Data: CNIC number, copies of government-issued identity documents (CNIC, passport), proof of address, and selfie or biometric verification data where required for withdrawal processing.
• Financial Data: Payment method details (JazzCash mobile number, Easypaisa number, bank account details for HBL, UBL, Meezan Bank, Bank Alfalah), transaction amounts, deposit history, and withdrawal requests. We do not store full card numbers or PIN data on our servers.
• Communications: Content of messages sent to our support team via live chat or email, including any attachments you provide in connection with a support request or complaint.
• Responsible Gaming Preferences: Any deposit limits, loss limits, self-exclusion requests, or cooling-off periods you set on your account.

2.2 Information Collected Automatically

• Device & Technical Data: IP address, device type and model, operating system, browser type and version, screen resolution, and mobile network information.
• Usage Data: Pages visited, features used, games played, bets placed, session duration, login timestamps, navigation paths, and in-app interaction events.
• Location Data: General geographic location derived from IP address. We do not collect precise GPS location unless you explicitly grant permission.
• Cookies & Similar Technologies: See Section 6 for full details of cookies and tracking technologies used on the 1kgame Platform.

2.3 Data from Third Parties

• Identity and fraud verification services used during KYC processing.
• Payment processors and mobile wallet providers (JazzCash, Easypaisa) confirming transaction status.
• Analytics and performance monitoring providers operating under data processing agreements.

3. How We Use Your Personal Data

1kgame uses your personal data only for legitimate purposes directly related to operating the Platform and providing services to you. The table below summarises our primary data use purposes:

We do not use your personal data for any purpose beyond what is described in this Policy without first seeking your consent where required by applicable law.

4. Legal Basis for Processing

1kgame processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contract Performance: Processing is necessary to provide the services you have requested, including account management, gameplay, and payment processing.
• Legal Obligation: Processing is required to comply with anti-money-laundering laws, KYC regulations, and other applicable legal requirements.
• Legitimate Interest: Processing is necessary for our legitimate business interests — including fraud prevention, security, platform improvement, and responsible gaming monitoring — provided such interests are not overridden by your rights and interests.
• Consent: For specific activities such as direct marketing or personalised promotions, we rely on your explicit consent, which you may withdraw at any time through your account preferences or by contacting support.

5. Data Sharing & Disclosure

1kgame does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of third parties, strictly limited to what is necessary for each purpose:

• Payment Service Providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment processors receive the minimum data necessary to process deposits and withdrawals.
• Identity Verification Services: Third-party KYC providers receive identity document data to verify your identity as required by our compliance obligations.
• Game Content Providers: Providers such as PG Soft, JILI, and Pragmatic Play may receive a pseudonymised player identifier and game session data necessary to deliver game content. They do not receive your full name or contact details.
• IT & Infrastructure Providers: Cloud hosting, security, and analytics service providers operating under data processing agreements that require them to process data solely on our instructions.
• Regulatory & Law Enforcement Authorities: We may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required by law — for example, to report suspicious transactions under anti-money-laundering obligations.
• Business Transfers: In the event of a merger, acquisition, or asset sale involving 1kgame, your personal data may be transferred as part of that transaction, subject to equivalent data protection commitments.

All third-party data processors engaged by 1kgame are required to implement appropriate technical and organisational security measures and to process data only as directed by 1kgame.

6. Cookies & Tracking Technologies

The 1kgame Platform uses cookies and similar tracking technologies to provide essential functionality, improve performance, and — where you have consented — to support analytics and marketing activities. The categories of cookies we use include:

• Strictly Necessary Cookies: Required for the Platform to function — including session authentication, security tokens, and load balancing. These cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, game lobby view preferences, and responsible gaming settings between sessions.
• Analytics Cookies: Collect aggregated, anonymised data about how players use the Platform — pages visited, features engaged, session length — to help us improve the user experience. Analytics providers process data under our instruction.
• Marketing Cookies: Used only where you have consented to receive personalised offers and promotions relevant to your gaming activity. You can withdraw consent at any time via your account cookie preferences.

You can manage your cookie preferences at any time through your browser settings or through the cookie preference centre within the 1kgame app. Note that disabling strictly necessary cookies will impair Platform functionality.

7. Data Security

1kgame implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 1kgame servers.
• Bcrypt or equivalent one-way hashing of all user passwords — your password is never stored in readable form.
• Two-Factor Authentication (2FA) available via SMS OTP for all registered accounts.
• Access controls limiting internal access to personal data to authorised personnel on a need-to-know basis.
• Regular security assessments and vulnerability testing of Platform infrastructure.
• Automated monitoring for suspicious login activity, with alerts sent to registered account holders for unrecognised device access.

While we take all reasonable precautions, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your own login credentials and for notifying 1kgame immediately of any suspected unauthorised access to your account.

8. Data Retention

1kgame retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting obligations. Our general retention principles are as follows:

• Active Accounts: Personal data is retained for the duration of your account relationship with 1kgame.
• Closed Accounts: Following account closure, we retain personal data — including KYC documents, transaction records, and betting history — for a minimum of five years to comply with anti-money-laundering and tax record-keeping obligations. This period may be extended if legally required.
• Self-Excluded Accounts: Where you have self-excluded, your data is retained for the exclusion period and beyond in order to prevent re-registration. This is a responsible gaming obligation, not a commercial one.
• Support Communications: Live chat and email records are retained for three years following the closure of each support interaction.
• Analytics Data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual.

After the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original personal data.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data 1kgame holds about you:

• Right of Access: You may request a copy of the personal data 1kgame holds about you, along with information about how it is used.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data. Many data fields can be updated directly within your 1kgame account settings.
• Right to Erasure: You may request deletion of your personal data in certain circumstances — for example, where data is no longer needed for its original purpose. This right is subject to our legal retention obligations, which may prevent immediate deletion.
• Right to Restrict Processing: You may ask us to restrict the processing of your personal data in certain circumstances, for example while a data accuracy complaint is being resolved.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format for transfer to another provider.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing — in which case we will cease that processing unless we can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where we rely on your consent for processing, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact 1kgame support via live chat or email at [email protected]. We will respond to all legitimate requests within 30 days. We may need to verify your identity before processing your request.

10. Minors & Age Restriction

The 1kgame Platform is strictly intended for adults aged 18 years and over. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register for or use the 1kgame Platform.

If 1kgame becomes aware that personal data has been collected from a person under 18 — whether as a result of false age declaration at registration or any other circumstance — we will promptly suspend the relevant account, delete the associated personal data to the extent permitted by law, and forfeit any associated balance in accordance with our Terms & Conditions.

Parents and guardians who believe that a minor has registered on 1kgame should contact support immediately at [email protected]. We will investigate and act on all such reports as a priority.

11. Third-Party Links & Services

The 1kgame Platform may contain links to third-party websites or services — for example, game provider content pages or payment processor portals. This Privacy Policy applies only to data processed by 1kgame and does not extend to third-party sites or services. We encourage you to review the privacy policies of any third-party services you access in connection with your use of 1kgame. 1kgame is not responsible for the data practices of third-party operators.

12. Changes to This Privacy Policy

1kgame reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify registered players by displaying a prominent notice on the Platform upon login and, where appropriate, by direct communication to your registered contact details. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.

We encourage you to review this Policy periodically. Your continued use of the 1kgame Platform following notification of changes constitutes your acceptance of the revised Policy. If you do not agree with changes to this Policy, you should cease using the Platform and may request account closure.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or 1kgame's data practices, please contact our Data & Support team through the following channels:

• Email: [email protected] (plain text only — not a clickable link)
• Live Chat: Available 24/7 via the 1kgame website and app. Fastest response time — typically under 2 minutes.

We are committed to resolving all privacy enquiries promptly and transparently. For data subject rights requests, we will acknowledge receipt within 5 business days and provide a substantive response within 30 calendar days.

This Privacy Policy was last updated in June 2026. It supersedes all prior versions. Players who registered before this date are subject to this updated Policy from the date of publication.